At Joggesko.shop, we want every customer to shop with confidence. We have designed our return policy, exchange policy, and sneaker warranty policy to be simple, fair, and straightforward to understand.
We focus on customer satisfaction, product quality, and a smooth shopping experience. Please read the policy below before requesting a return, refund, exchange, or warranty claim.
48-Hour Return Policy
Customers can request a return or exchange within 48 hours of delivery. To qualify, the sneakers must meet all return conditions listed on this page.
Once we receive the returned item, our team will fully inspect it and notify you whether your request for a refund or exchange has been approved.
Conditions for Return and Exchange
To be eligible for a return or exchange, the sneakers must be:
- Unused
- Unworn
- Unwashed
- In the original box or packaging
- Returned with original tags attached
- In the same condition in which they were delivered
We do not accept returns or exchanges for products that have been used beyond opening the package.
Original Packaging Requirement
All merchandise must be returned in the same packaging in which it was received. This helps us complete the quality check and process your request faster.
To schedule a return, refund, or exchange, please contact us on WhatsApp: +92 370 8541095.
Order Proof Requirement
A valid order number or receipt is required for every
- Return request
- Exchange request
- Refund request
- Warranty claim
Without proof of purchase, we may not be able to process the request.
Size Exchange Policy
We allow size exchanges within the 48-hour return window, subject to stock availability.
If your required size is available, we will process the exchange. You can opt for a refund if the size is unavailable.
Refund Policy
Approved refunds are issued through the original payment method used at checkout. After approval, refund processing usually takes 3 to 10 business days, depending on your payment provider or bank.
Return Shipping Policy
If the return is due to our error, such as:
- Wrong item sent
- Defective item delivered
Then Joggesko.shop will cover the return shipping cost.
For all other return reasons, return shipping is the customer’s responsibility.
3-Month Sneaker Warranty
Our 3-month warranty covers manufacturing defects under normal use since the date of purchase. This warranty may apply to issues such as:
- Sole separation
- Stitching faults
- Glue failure
- Material defects
This warranty is valid only during the first 3 months after purchase.
What the Warranty Does Not Cover
Our warranty does not cover damage caused by normal use, accidents, or improper handling. This section includes:
- Normal wear and tear
- Misuse
- Water damage
- Colour fading
- Accidental cuts
- Burns
- Damage from rough surfaces
- Damage caused by improper cleaning
Quality Inspection for Returns and Warranty Claims
All returned items and all warranty claims go through a quality inspection. If the product passes inspection, we will approve the exchange, refund, or warranty action as applicable. If the product fails inspection, the item will be sent back to the customer.
Non-Returnable and Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Clearance items
- Sale items
- Customized products
- Products marked as Final Sale
Please review product details carefully before placing your order for these items.
Contact for Returns and Warranty Claims
For any return, exchange, refund, or warranty support, please contact Joggesko. shop on:
WhatsApp: +92 370 8541095
Our team will guide you through the next steps.